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Athens State University Knowledge Base

Blackboard Learn: My Microsoft Office file was empty after submitting my assignment



If your professor informs you that the Microsoft Office file you submitted (Word, PowerPoint, Excel) for your assignment was just an empty file, this was likely caused because (1.) you are using an unsupported browser, and (2.) you opened your file in the browse window to inspect its contents one more time before submitting it.

To avoid this behavior in the future, Blackboard recommends that users do one of the following:

  • Do not open the source file after selecting it for upload into Blackboard Learn. Users should be advised to open files for inspection before accessing the area to which they wish to upload the file. Make sure the file is closed before continuing to the submission area.

  • Use a different browser to access Blackboard Learn, such as Chrome or Firefox.
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