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Athens State University Knowledge Base

Outlook Email: Outlook is not connected (showing a red icon)


Outlook Is Not Connected

Icon is a red circle  with an "x" in it.


While in Outlook view the bottom right corner of window to see if it shows "Connected" or Working Offline.

If the latter, go to the Outlook SEND/RECEIVED tab.

Above the Preferences ribbon, check to see if the "work Offline" option is highlighted. If it is, un-highlight the option by clicking on it.

You can immediately see at the bottom right corner of your Outlook window that the server status has changed from "Working Offline" to "Connected to Microsoft Exchange" or whatever program you are using to send email.







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