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Athens State University Knowledge Base
 
 
 

Email Password Management (Microsoft 365)

Changing Your Password

Resetting a Forgotten Password

 

Changing Your Password

Sign in to Office 365 or your Athens State email.

Click on the circle in the upper right-hand corner and select View account.

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On the account screen, in the Password box Click the Change Password link.

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Type your old password, and then type a new password and confirm it.

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Click Submit.

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Resetting a Forgotten Password

Go to the email sign-in page and click on "Can't access your account?"

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Select Work or school account.

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On the "Who are you?" page, begin by entering your user ID (Athens State email address) and the characters in the challenge.

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Click the "Next" button.

 

Choose an option to reset your password. Depending on how your admin has configured the system, you might see one or more of the following choices:

Email my alternate email - sends an email with a 6-digit code to either your alternate email or authentication email (you choose).

Text my mobile phone - Texts your phone with a 6-digit code to either your mobile phone or authentication email (you choose).

Call my mobile phone - calls your mobile phone or authentication phone (you choose) - press the #key to verify the call.

Call my office phone - calls your office phone - press the #key to verify the call.

Answer my security questions - displays your pre-registered security questions for you to answer.

 

Using the "text my mobile phone" option as an example. If you are using a phone-based option you'll need to verify your phone number before we'll send a text. Enter your full phone number and then click Next to verify it's correct and send a text.

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When you receive the text, make sure you use the verification code in the message body, not the number the code was sent from. It might take a few minutes to get the text.

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Now, enter the code you just received on your phone into the input box on the page.

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You may be asked to also perform a second verification that the system chooses. Here it has chosen the email alternate account option.

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Navigate to your Alternate Email and retrieve the code.

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Enter the code

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On the "Choose a new password" screen, select a new password and confirm your choice, then click Finish.

*A strong password includes capital and lower-case letters, numbers and symbols. It is at least 8 characters long. It does not contain your username.

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Once you see the success page, you are finished. You can now sign in with your new password. 

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