1. Open ShoreTel Communicator
2. Click on the Voicemail tab
3. Right click on messages in the Inbox and click Move To Delete Folder. You can select more than
one message by using the Shift or the Control keys on the keyboard. See below:
4. Once you have moved all the messages you wish to delete, right-click on one of the deleted
messages and Click: Empty Deleted Messages Folder.
5. That will remove all the deleted messages and purge them form the server. Once purged
messages are gone forever.