The three most common reasons for receiving a Banner 9 Authentication Error are:
- Exiting the Banner 9 application by hitting the back arrow and then attempting to login to Banner 9 without closing and reopening browser
- Your session timing out after 2 hours of inactivity and then attempting to login to Banner 9 without closing and reopening browser
- Using a desktop shortcut or browser bookmark created by either dragging the URL to the desktop or bookmarking the Banner 9 application from the browser
(The image below is a screenshot of the Banner 9 Authentication error)
Retyping the URL ( https://appnav.athens.edu ) in your internet browser's address bar and pressing enter should resolve the issue. Also, to prevent this error from occurring with a shortcut or bookmark, instructions for creating a Banner 9 shortcut and bookmark are attached at the bottom of this article.
For additional Banner 9 information or support, please contact the Help Desk. We will be glad to assist.
Location: Classroom Building 102
Hours: Monday-Thursday 8:00 AM-6:00 PM, Friday 8:00 AM-4:30 PM, Sunday 12:00 PM-6:00 PM (Virtual Only)
Phone: 256-216-6698
Email: helpdesk@athens.edu
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