Banner 9 Authentication Error

The three most common reasons for receiving a Banner 9 Authentication Error are:

1. Exiting the Banner 9 application by hitting the back arrow and then attempting to login to Banner 9 without closing and reopening browser
2. Your session timing out after 2 hours of inactivity and then attempting to login to Banner 9 without closing and reopening browser
3. Using a desktop shortcut or browser bookmark created by either dragging the URL to the desktop or bookmarking the Banner 9 application from the browser

 (The image below is a screenshot of the Banner 9 Authentication error)

Retyping the URL ( https://appnav.athens.edu ) in your internet browser's address bar and pressing enter should resolve the issue.  Also, to prevent this error from occurring with a shortcut or bookmark, instructions for creating a Banner 9 shortcut and bookmark are attached at the bottom of this article.

For additional Banner 9 information or support, please contact the Help Desk.  We will be glad to assist.

Location: Waters Hall S202
Hours: Monday through Thursday 8am-7pm , Friday 8am-4:30pm
Phone: 256-216-6698
Email: helpdesk@athens.edu