If Honorlock is not working as expected, here are some easy troubleshooting steps you can take to correct the issue.
Ensure you are using Google Chrome:
Honorlock is only a compatible extension for the Google Chrome web browser. To ensure you are using Google Chrome, you can view your taskbar at the bottom of your screen, and hover over the icon. If you are not using Google Chrome, you can download it at this link.
Ensure Honorlock is installed:
To ensure that Honorlock is installed on your Google Chrome profile, there will be a small puzzle piece icon beside the URL bar. Click on it to see that Honorlock is installed.
Remove Honorlock and any extra Extensions:
Sometimes the best way to fix Honorlock is to perform a clean install. You can remove Honorlock in the extensions tab. You should also ensure that there are no other remote proctoring applications installed when using Honorlock.
It is best to clear the cache and cookies after uninstalling Honorlock.
https://helpdesk.athens.edu/hc/en-us/sections/4404590673175-Browsers
Then we will go to https://app.honorlock.com/install/extension and reinstall the extension.
Creating a New Google Profile:
Sometimes it is necessary to create a new Google Profile just for Honorlock, to ensure there are no other remote proctoring applications that are present when using Honorlock.
To create a new Google Chrome Profile, within the browser, click on the account icon (it can look like a person, the first letter of your name, etc.)
In the next window, choose “Continue without an Account”
Name the profile, and now you can choose between your two profiles, ensuring there is a dedicated Honorlock profile with nothing on it, but Honorlock.