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Honorlock FAQs

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Frequently Asked Questions for Students


What is Honorlock?

Honorlock provides on-demand proctoring services for schools and universities. 

 

Where do I go to take exams with Honorlock?

To start using Honorlock, head to your assessment in Blackboard. From there, follow the on-screen prompts to start your Honorlock-proctored exam.

 

What do I need to know before taking my exam?

Before taking your exam, ensure that your device meets our system requirements by using the system check at honorlock.com/support. Ensure your computer is charged and has a strong internet connection. You can check your system at honorlock.com/support. Make sure to use Google Chrome when you log in to take your test. We recommend students take their exam in a quiet private location to limit potential flags and distractions.

 

Why do I need a photo ID? What forms of ID are acceptable?

We verify the photo and name on your ID to ensure you are the correct test taker. You can use any government issued (i.e. driver license, passport) or a student ID that has your photo. In order for Honorlock to validate your ID, you need to ensure that your ID is in English; for exceptions, please reach out to your instructor.

 

What if something goes wrong during my exam?

Don’t worry, Honorlock offers technical support 24/7 to assist students before, during, and after their proctored tests. If you need any assistance, click the chat bubble in the lower-right of your screen and one of our rockstar support agents will be there to help! You can also contact Honorlock Support agents at support@honorlock.com

 

Why am I being prompted for an access code?

If you are being prompted for an access code you are most likely not in Google Chrome or you do not have the Honorlock Chrome Extension.

 

Do I need to install anything to take my exam with Honorlock?

Prior to taking an exam, you will need to download the Honorlock Chrome extension. This extension is installed within Chrome and is used to monitor your Chrome web browser. You can remove the Honorlock Chrome extension as soon as your exam is submitted. 

 

What is the Honorlock Chrome browser extension?

The Honorlock extension is a small program that modifies the Chrome web browser and not your computer. Nothing is installed on the computer. Students can remove the Honorlock Chrome extension as soon as their exam is submitted.

 

What equipment is needed?

You will need to have a working webcam, microphone, and a device that meets our system requirements found here

 

Am I being watched by a proctor during my exam?

Yes and no. We use AI technology to monitor your session. If it detects certain actions, such as leaving the testing area, it may prompt a live proctor to review your session and if necessary, conduct a live pop-in to address the issue. The proctor will assess the situation, help you get back on track, and send any notes about the incident to your instructor. After your test, one of our exam proctors may review the exam session to look for any potential violations, and the recording will also be sent to your instructor along with any notes from our proctors.

 

What actions might trigger a proctor pop-in?

Our AI system is built to ensure that you keep your focus on your exam without any external distractions. You may trigger a live proctor pop-in due to insufficient lighting, background noise, or an incomplete room scan.

 

How is my privacy protected?

Honorlock only stores data required to verify your identity. No additional data, including grades, course information, etc. is stored. Honorlock is FERPA-compliant and uses securely encrypted protocols to save all data. Honorlock's certified proctors and your institution's faculty are able to review test session videos until deleted based on the school's retention policy. Check out our student privacy page for more info.

 

What about accessibility and students with special needs?

Honorlock is VPAT certified and fully accessible to students with special needs. Additionally, Honorlock works with screen readers if needed.

 

Does Honorlock determine who is cheating?

No. Honorlock simply reports back possible incidents. Ultimately, your instructor determines if cheating occurred by viewing the video recording.

 

What about accessibility and students with special needs?

Honorlock is VPAT certified and fully accessible to students with special needs. Additionally, Honorlock works with screen readers if needed.

 

Does Honorlock determine who is cheating?

No. Honorlock simply reports back possible incidents. Ultimately, your instructor determines if cheating occurred by viewing the video recording.



Known issues and concerns:

  • Windows 8.1 currently does not work with Honorlock. As a work-around, please consider updating to Windows 10, or use another computer during exams.
  • Hotspot internet connections originating from a cell phone can prove to be very unreliable — particularly during online examinations.  With this in mind, it is highly recommended that this type of internet connection is avoided while using Honorlock.

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