If you are experiencing issues with the Outlook mobile app indicating your account is locked, follow the instructions below:

Remove Athens State accounts from Outlook Mobile app:

Open Microsoft Outlook app
Tap your profile icon (top left)
Tap the gear icon (Settings)
Choose General > Accounts
Select the email account you want to remove
Scroll down and tap Delete Account
Confirm removal

Remove Athens State account from Microsoft Authenticator app:

iPhone

Open the Microsoft Authenticator app
Delete all Athens State University Microsoft (Outlook) accounts including Microsoft Entra ID.
Tap the account
Tap the gear/settings icon (top right)
Choose Remove account
Confirm
Reboot the phone

Android

Navigate to your Android's phone settings
Search for Manage Accounts. This may also be listed as Accounts and backup.
In the Manage accounts list, delete all Athens State University Microsoft (Outlook) accounts including Microsoft Entra ID.
Open the Microsoft Authenticator app and confirm your Athens State accounts are no longer listed
If you see Athens State accounts, tap the gear/settings icon (top right)
Choose Remove account > Confirm
After removing the accounts from Outlook mobile app and Microsoft Authenticator, open Android's phone Settings.
In Settings, choose Apps > Outlook
In the Outlook app info menu, scroll down and click Storage
In the Storage menu, choose Clear Data and Clear Cache
This will delete your user data, logins, and settings for other accounts in the Outlook app only.
After clearing the Data and Cache, reboot the phone.

Adding the Account

After the phone is rebooted, open the Outlook mobile app and choose to add an account. If you see a suggested account, choose Skip and manually type in your email address ending in my.athens.edu.

If that does not work, log into your email account using a computer or phone web browser (Google Chrome, Safari, Mozilla Firefox or Microsoft Edge) for the meantime. You may need to clear your web browser's cache and cookies.