Banner 9: "You are not authorized to view this page" message

If when attempting to login to Banner you receive a “You are not authorized to view this page” message, please clear your browser cache, close the browser completely, and reattempt to login to the Banner 9 pages. Below are links with instructions for clearing your browser cache. 

Google Chrome: https://athensstateuniversity.zendesk.com/hc/en-us/articles/360018912954-Browsers-Clearing-out-Google-Chrome-Cache-

Internet Explorer: https://athensstateuniversity.zendesk.com/hc/en-us/articles/206536377-Browsers-Internet-Explorer-8-9-Clear-Browsing-History-and-Cache

Firefox: https://athensstateuniversity.zendesk.com/hc/en-us/articles/206168777-Browsers-Clear-out-Firefox-Cache-