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Athens State University Knowledge Base
 
 
 

Banner 9 Authentication Error

The three most common reasons for receiving a Banner 9 Authentication Error are:

 

  1. Exiting the Banner 9 application by hitting the back arrow and then attempting to login to Banner 9 without closing and reopening browser
  2. Your session timing out after 2 hours of inactivity and then attempting to login to Banner 9 without closing and reopening browser
  3. Using a desktop shortcut or browser bookmark created by either dragging the URL to the desktop or bookmarking the Banner 9 application from the browser

 

 (The image below is a screenshot of the Banner 9 Authentication error)

Authentication_Error.png

 

Retyping the URL ( https://appnav.athens.edu ) in your internet browser's address bar and pressing enter should resolve the issue.  Also, to prevent this error from occurring with a shortcut or bookmark, instructions for creating a Banner 9 shortcut and bookmark are attached at the bottom of this article.

 

For additional Banner 9 information or support, please contact the Help Desk.  We will be glad to assist.

Location: Classroom Building 102
Hours: Monday through Thursday 8am-6pm , Friday 8am-4:30pm
Phone: 256-216-6698
Email: helpdesk@athens.edu

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