If you are experiencing issues with the Outlook mobile app indicating your account is locked, follow the instructions below:
Remove Athens State accounts from Outlook Mobile app:
- Open Microsoft Outlook
- Tap your profile icon (top left)
- Tap the gear icon (Settings)
- Select the email account you want to remove
- Scroll down and tap Delete Account
- Confirm removal
Remove Athens State account from Microsoft Authenticator app:
iPhone
- Open the Microsoft Authenticator app
- Delete all Athens State University Microsoft (Outlook) accounts including Microsoft Entra ID.
- Tap the account
- Tap the gear/settings icon (top right)
- Choose Remove account
- Confirm
Android
- Navigate to your Android's phone settings
- Search for Manage Accounts. This may also be listed as Accounts and backup.
- In the Manage accounts list, delete all Athens State University Microsoft (Outlook) accounts including Microsoft Entra ID.
- Open the Microsoft Authenticator app and confirm your Athens State accounts are no longer listed.
- If you see Athens State accounts, tap the gear/settings icon (top right)
- Choose Remove account
- Confirm
After removing the accounts from Outlook mobile app and Microsoft Authenticator, reboot your phone.
After the phone is rebooted, open the Outlook mobile app and choose to add an account. If you see a suggested account, choose Skip and manually type in your email address ending in my.athens.edu.
If that does not work, log into your email account using a computer or phone web browser (Google Chrome, Safari, Mozilla Firefox or Microsoft Edge) for the meantime. You may need to clear your web browser's cache and cookies.